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服务网络

售后与服务
After-sales  service


为免除客户购机后的后顾之忧,提出了售后服务“五个一”保证系统
In order to avoid the customer worries after the purchase, we put forward after-sales service "five one" guarantee system



                                                   ◆  一刻钟内答复
                                                   ◆  Reply in one quarter of an hour


                                                   ◆  一小时内出发
                                                   ◆  Start  in one hour


                                                  ◆  一天内完成任务
                                                  ◆  Complete the task in one day


                                                  ◆  一次性解决问题
                                                  ◆  Solve the problem once for all


                                                  ◆  维修完检查一遍
                                                  ◆  Check once again after repair




贴身服务
Personal service


      在客户购买设备后,我们不但提供优质及时的维修服务,还为客户量身定制了:钻机驾驶员培训、钻机初级保养与维修培训、装载机操作与保养培训等针对性很强,客户迫切需要的一些定期或不定期的培训活动。我们建设有功能齐全、设施完备、师资力量雄厚的培训中心,以满足客户的培训需求。
       我们将售后服务人员和服务车辆科学地划分了区域,并根据对客户的服务态度和服务质量制定了严格的绩效考核制度,详实的客户满意度调查,把让客户满意作为我们服务的唯一追求。
       After the purchase of equipment, we not only provide quality and timely maintenance services, customers have not tailored: rig driver training, rig maintenance and maintenance of primary training, loader operation and maintenance training and other highly targeted, the customer urgent need  of some regular or irregular training activities. We have a full-featured, well-equipped, well-trained training center to meet customer training needs.
       We will be after-sales service personnel and service vehicles to the scientific division of the region, and based on customer service attitude and quality of service developed a strict performance appraisal system, detailed customer satisfaction survey, to customer satisfaction as our service only the pursuit.


安装调试
Installation and debugging


      对售后产品进行安装调试,是售后服务的一项基本内容,是营销工作的延续,是保证设备正常运转的关键步骤,也是对客户高度负责的表现。在安装调试时,我们将安排有经验的技师、工程师到现场为客户对设备进行正确的安装和开机调试。调试过程中,售后服务人员将为客户详细讲解设备的使用知识、注意事项、安全操作等。调试完毕售后服务人员将调试好的设备交予客户验收签字。
       After-sales service includes install and debug, is a basic content of after-sales service, is also a continuation of the marketing, is  key step to ensure the normal operation, is a responsibility to our customer. In the installation and debugging, we will arrange an experienced technician, engineers to the scene for the customer to the correct installation and commissioning of the equipment. During the debugging process, after-sales service staff will explain in detail the use of equipment, knowledge, precautions, safe operation. After the installation and debugging, customer will do test and the delivery will be done only with customer’s signature of acceptance.